Privacy Policy
Eltirus Enable is committed to protecting your privacy and personal information. This policy explains how we collect, use, disclose and store your personal information.
What personal information do we collect?
Personal information is any information that can be used to identify you or that we can link to you. The types of personal information we may collect include:
- Your name, address, email, phone number and other contact details.
- Your payment details, such as credit card or bank account numbers.
- Your preferences, feedback, complaints, enquiries and other communications with us.
- Your browsing history, IP address, cookies and other online identifiers when you visit our website or use our online services.
- Any other information that you provide to us voluntarily or that we are required or authorised by law to collect.
How do we collect your personal information?
We may collect your personal information in various ways, such as:
When you interact with us directly, such as when you make a purchase, request a service, register for an account, subscribe to our newsletter, participate in a survey, competition or promotion, or contact us for any reason
- When you visit our website or use our online services, such as when you browse our products, place an order, make a payment, leave a review, or use our chat function.
- When you provide your personal information to third parties who provide services to us or on our behalf, such as payment processors, delivery providers, marketing agencies, analytics providers, or social media platforms.
- When we obtain your personal information from publicly available sources, such as directories, databases, social media profiles, or online reviews.
Why do we collect and use your personal information?
We collect and use your personal information for various purposes, such as:
- To provide you with our products and services, and to fulfil your orders and requests.
- To communicate with you about our products and services, and to respond to your feedback, complaints, enquiries and requests.
- To process your payments and refunds, and to protect against fraud and other unlawful activities.
- To improve our products and services, and to personalise your experience with us.
- To market our products and services to you, and to inform you about our offers, promotions and events that may interest you.
- To analyse our website traffic and usage, and to optimise our website performance and functionality.
- To comply with our legal obligations and any applicable laws, regulations, codes or standards.
How do we disclose your personal information?
We may disclose your personal information to third parties in certain circumstances, such as:
- To third parties who provide services to us or on our behalf, such as payment processors, delivery providers, marketing agencies, analytics providers, or social media platforms. These third parties may have access to your personal information only to the extent necessary to perform their functions and in accordance with our instructions.
- To other entities within our group of companies for internal administrative purposes or for marketing purposes if you have consented to receive such communications from us.
- To law enforcement agencies, regulators, courts or other authorities if we are required or authorised by law to do so, or if we believe that such disclosure is necessary to protect our rights or interests or the rights or interests of others.
- To potential buyers or investors in the event of a sale, merger, acquisition or reorganisation of our business or assets.
- To any other person or entity with your consent or as otherwise permitted by law.
How do we store and secure your personal information?
We store your personal information on secure servers located in Australia or in other countries where we or our service providers operate. We take reasonable steps to protect your personal information from unauthorised access, use, modification, disclosure, loss, or destruction. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. Therefore, we cannot ensure or warrant the security of any information you provide to us or that we collect from you.
How long do we keep your personal information?
We keep your personal information for as long as necessary to fulfil the purposes for which we collected it, or as required by law. When we no longer need your personal information, we will take reasonable steps to delete it from our systems, or de-identify it so that it can no longer be linked to you.
How can you access and correct your personal information?
You have the right to access and correct your personal information that we hold about you. You can request access to your personal information by contacting us using the details below. We will respond to your request within a reasonable time frame, and provide you with a copy of your personal information subject to certain exceptions under the law. We may charge you a reasonable fee for providing access to your personal information, depending on the nature and complexity of your request.
You can also request us to correct any inaccurate, incomplete, or out-of-date personal information that we hold about you. We will correct your personal information as soon as possible, or within the time frame specified by law. If we refuse your request for access or correction, we will provide you with reasons for our refusal and inform you of your right to complain.
How can you opt out of marketing communications?
You can opt out of receiving marketing communications from us at any time by:
- Following the unsubscribe link or instructions in the email or SMS that we send you
- Contacting us using the details below and requesting to opt out of marketing communications
Please note that opting out of marketing communications will not stop us from sending you service-related communications, such as order confirmations, delivery updates, or customer service messages.
How do we use cookies and other online technologies?
We use cookies and other online technologies to collect information about your online activity when you visit our website or use our online services. Cookies are small text files that are stored on your device when you access a website. They help us to recognise you and remember your preferences, such as your shopping cart items, your language settings, or your login details. We also use cookies and other online technologies to analyse our website traffic and usage, and to optimise our website performance and functionality.
You can manage your cookie preferences by changing the settings of your browser or device. However, please note that disabling or blocking some cookies may affect your ability to access or use some features or functions of our website or online services.
How do we update our privacy policy?
We may update our privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated version on our website and indicate the date of revision. We encourage you to review our privacy policy periodically to stay informed about how we handle your personal information.
How can you contact us or make a complaint?
If you have any questions, comments, or complaints about our privacy policy or practices, please contact us using the following details:
[Your business name]
[Your business address]
[Your business phone number]
[Your business email address]
We will respond to your query or complaint within a reasonable time frame and try to resolve it as soon as possible. If you are not satisfied with our response or resolution, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au